If the payment fails, please place the order again for the product on our website.
In such cases, we suggest you wait for 24 hours. Generally, the payment will be refunded to your account. However, if you still do not receive the amount email us at firstname.lastname@example.org
Our customer care team is available for you from Monday to Saturday from 10 am to 5 pm except on Sundays, Second Saturdays and national holidays.
We deliver products across all the locations in India.
Your payment is successful if an order confirmation page appeares after you made the payment. We will send you an email and SMS confirming your order.
If your payment was successful and you did not receive an order confirmation, please email us at email@example.com .
No. At present, we deliver only within India.
We will deliver your order within 7 business days depending on the location. Please note that business days do not include Sundays, Second Saturdays and National Holidays.
Chitrika provides free shipping for the orders above Rs. 2999. For the orders below Rs. 2999, We charge between Rs. 100 to Rs. 300 depending on the weight of the parcel and place of delivery of the order. While placing your order, the shipping rate calculator will automatically show the shipping fee applicable before completing the order.
At Chitrika, we believe in minimal, eco-friendly packaging. At the same time, we do our best to ensure that the products reach our customers undamaged. Also, we have a dedicated quality control department which ensures that the products we ship match quality expectations.
If you have received a damaged product, reach us via firstname.lastname@example.org to tell us about your experience so that we can resolve your queries.
We deliver your orders through our courier partners. You can also contact them at the following numbers in case of any issue:
FedEx: Toll-free number: 1800 209 6161
Delhivery: 0124 671 9500
Also you will receive SMS and e-mail notification about your order's delivery status.
You can track the status of your order package through the following steps
If you are still unable to track your order, mail our team with your order number at email@example.com
The package may be returned to us as undeliverable due to following reasons:
Please place a new order through our website if you would still like to purchase the item.
For further assistance, please contact Chitrika’s customer care number +91 8142888875
Our courier partner will usually try again to deliver your order on the next business day. For further queries contact firstname.lastname@example.org
If the tracking information shows that your order was delivered, but you are unable to find it:
If you still fail to locate your order package, contact us at +91 8142888875/ email@example.com
Chitrika values thoughtful shopping. We want you to experience a hassle-free shopping experience. Please do not compare a hand-made with a mill made product with the same quality parameters. Their characteristics are very different. If the product is either defective or if we have not adhered to any of our promises, we will be happy to initiate the return. Send us an e-mail at firstname.lastname@example.org to help us understand why you want to return the product.
Please ensure that your return request matches our eligibility criteria:
In case your return does not match any of the above mentioned conditions, you have to bear the return shipping charges.
Please mail us a photo of the product defect for further clarification at email@example.com
We offer reverse pickups only for a selected set of pin codes. To check if your pin code is applicable send us an e-mail on firstname.lastname@example.org.
In case the facility is not available in your pin code, you may choose to ship the item back at our head office. The expenses for self-shipment will not be incurred by Chitrika in case the returns do not meet the criteria specified in our "Returns Policy".
We strive to process and deliver your orders as quickly as possible. Therefore, we will be unable to cancel the orders after 24 hours from the time the order is placed.
Send us an e-mail on email@example.com to cancel any orders.
There will not be any refunds. Only Credit points equal to the value of the returned product will be added to your customer account. To receive the credit points, you first need to register as a customer with the same email id, which you used while placing the order before you initiate the returns.
The credit points are valid for 6 months from the time we add it to your customer account.
After the returns are approved by Chitrika, the credit points will be credited to your account within 24 hours to your account.
You will receive a confirmation email about the Credits Points. Alternatively you can also login to your account and check in the credits section.
In order to change or edit your delivery address
You can do your shopping as a Guest Shopper and registration is not mandatory. Our account registration process is simple, fast and free.
With a registered Chitrika account you will not be required to enter your shipping details every time you want to order on our website unless you edit it otherwise. In future we will be devising a loyalty programme to benefit the regular shoppers.
On the login page, click on 'Forgot your password?' to reset your Chitrika password.
We will not spam your account with irrelevant emails. We will send you relevent mails about our offerings periodically. We offer you the option to choose the number of emails you wish to receive in a month.
If you still wish to unsubscribe, you can directly do so from our email by clicking on the ‘unsubscribe’ link at the bottom of the email.
Was your question not answered through our FAQ page? For further queries related to your order OR to know more about the products available at Chitrika’s online store, please call us at: +91 8142888875 or email us at firstname.lastname@example.org